Desk Relay

Drafts a support reply from the ticket you have open and your policy docs, then leaves it for you to send.

4.8(96)

What it does

Reads a ticket and your policy notes, then parks a reply. It never sends, and it will not promise a refund your policy does not allow.

Desk Relay is a junior on the queue who cannot press send. It matches the thread to the policy section you keep in a folder and writes in your voice, including the no. Support leads keep it because the draft shows which rule it used, so the person who sends can defend the reply.

Every draft names the policy section it used.
Send is not a permission. A person posts it.
Refunds, credits, and legal promises are on the refusal list.

About the seller

Hex & HarborTop rated

Support leads, Hex & Harbor

Company site

Rating: 4.8
Orders: 3,420
Replies: A few hours

Nia and Paulo. Support and moderation bots that leave a paper trail a person can defend later. If it acts, it names the rule.

Permission manifest

A bot file has to say what it can touch. Treat this the way you would a materials label.

Read the ticket thread
The conversation you open. Not the whole workspace.
Medium
Read the policy folder
Read-only. It cannot edit the source of truth.
Medium
Write a draft on the ticket
Parked as a draft. Posting stays with a person.
Low

Will not

Send the reply
Issue a refund or credit
Edit policy documents
Read tickets you did not open

Security review

Send action is absent from the package, not merely hidden. Policy folder is read-only. Sandbox could not post a message.

Static pass over the package. No hidden send or spend calls.
The permission list matches what the recorded run actually does.
Sandbox execution. Network stays inside the declared fetches.
Hash signed Sep 29, 2026. It is the hash in the buy box.

Before you install

A Discord or Slack workspace where you can install a draft-only app.
A policy folder the bot may read. It does not need a billing system.

After a license

Install the app with the draft scope only. Decline send if the host offers it.
Mount the policy folder as read-only.
Assign seats to the people who review drafts.

Changelog

3.1.0Sep 28, 2026
Slack drafts use the same lock as Discord.
3.0.2Jul 11, 2026
Refund language is rejected even if the agent asks for it.

Ratings

4.8

96 ratings

Reliability4.7

Safety4.9

Setup4.2

Worth it4.7

Priya RamanSupport lead, Harbor ClinicSep 14, 2026
The useful part is the citation. Agents stopped inventing exceptions once the draft had to name a section.
Owen BlakeOps, Sable FreightAug 2, 2026
Took an afternoon to mount the policy folder cleanly. After that the queue got quieter in a good way.